To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look. Please run your water for a few minutes, and it should clear up.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Do you actually read our meter?
The District manually reads every meter on a monthly basis. This typically takes place the week of the 15th of every month. After readings are submitted, we reread meters that are flagged as being above or below average.
What if I have an emergency outside of normal business hours?
If you have an emergency outside of normal business hours, please call (843) 444-3013 and follow the prompts. An operator will contact you to discuss the issue. We ask this be used for emergencies, such as loss of service, major water leak, etc.
What part of the water line to my home is my responsibility?
The home/property owner is responsible for maintaining the water line to the home or property from the meter box.